The Field Reimbursement Manager (FRM) is a critical front-line member of the Endo Access and Reimbursement team who represents Endo’s interest with Xiaflex, Testopel, Aveed and Supprelin LA with HCP accounts, as well as all internal Endo stakeholders and field sales personnel. The FRM will be an expert and provides education, training and hands-on assistance related to access of the above products. The FRM role is a field-based position whose job is to minimize access and reimbursement barriers for patients and providers. Within their geography, the FRM provides access and reimbursement education to physician office personnel, billing staff/companies, HCPs, as well as anyone involved in the process of utilizing the product with the intention of minimizing barriers and increasing access to care. FRM education homes in on Endo Specialty therapies, how to buy and bill our products, acquire through specialty pharmacies and educate on office processes. FRMs also support provider offices on a reactive basis by providing education and guidance in response to PA denials and claim denials and/or underpayments. The FRM will leverage all data analytic tools to minimize delay in receiving treatment by working with internal and external customers. Key accountabilities include provider account support, specialty pharmacy support, internal partnerships, and advocacy. The role requires significant travel and involves working closely with sales representatives, ASMs, specialty pharmacies, and other internal and external stakeholders to facilitate patient access to Endo products. The FRM must act in a compliant manner at all times and support the company’s mission and values.
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