Job Description

Job Description

Job Description

Description:

At Mindful Health Solutions, our mission is to free people from the weight of mental illness and help them reclaim their lives. We’re pioneering a patient-centered approach to psychiatric care, offering advanced, evidence-based treatments such as Transcranial Magnetic Stimulation (TMS), Esketamine (Spravato™) therapy, and IV Ketamine. Our clinics are led by nationally recognized experts and designed to create a warm, modern, and compassionate experience for both patients and team members.

We are seeking passionate and mission-driven Patient Access Advocates to serve as the first voice and connection for individuals seeking transformative care. If you are a person of integrity, empathy, and conviction—someone who thrives in a high-growth, high-impact environment—this is your opportunity to help others begin their healing journey.

How You Will Contribute

• Serve as the first point of contact for prospective patients exploring interventional treatments such as TMS, Esketamine, and IV Ketamine.

• Evoke compassion and kindness through your tone and presence over the phone, even when speaking to individuals facing deep emotional hardship or crisis.

• Conduct initial assessments with genuine empathy and insight, helping patients articulate their needs and goals.

• Confidently and clearly explain treatment options, next steps, and required documentation while ensuring patients feel heard and supported.

• Use consultative and motivational sales techniques to help patients understand the value and potential of interventional care.

• Prioritize high-impact opportunities with discipline and thoughtfulness to ensure the right patients receive timely and appropriate care.

• Follow up with leads in a timely and thoughtful manner, building trust and maintaining momentum throughout the intake journey.

• Accurately document all patient notes and communications in our system, setting up the clinical team for success.

• Work in close partnership with clinical teams, internal stakeholders, and potential referral sources to deliver a seamless, connected patient experience.

• Strive to consistently meet and exceed departmental and company-wide KPIs, understanding the deeper mission behind each metric and how your performance directly impacts patient access and outcomes.

• Uphold ethical standards and professional integrity in every patient interaction.

• Be coachable and open to learning new sales methodologies, systems, and workflows.

• Participate in new initiatives with a flexible, team-oriented mindset and a focus on continuous growth.

Requirements

• 2+ years of successful inside sales, healthcare intake, or patient-facing experience.

• Strong communication skills with the ability to be articulate, persuasive, and authentic.

• Experienced working in a fast-paced, goal-driven environment.

• Track record of contributing solution-oriented results.

• Strong technical skills and familiarity with software tools, including MS Office applications.

• Experience managing sensitive, potentially high-risk conversations with empathy and sound judgment.

Preferred Skills

• Bachelor’s degree in social work, counseling, psychology, or a related human services field — or a comparable blend of training and experience.

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