Job Description

Overview:

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
• Answer guest questions and give proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with the utmost enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
• Ensure that imagine, cleanliness, and courtesy standard requirements are met.
• Develop a positive relationship with all in-park departments.

• Must be at least 16 years old.
• Must have an outgoing personality with a willingness to approach and actively engage guests.
• Must possess knowledge of computers and adapt to changes within computer software applications.
• Must possess an organized approach to work with the ability to multi-task.
• Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
• Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
• Must be able to work efficiently in a fast-paced and ever-changing environment.
• Must be able to quickly adapt to and enforce changing policies and procedures.
• Must be willing to assist in other aspects of the department when requested.
• Must be comfortable assisting and issuing attraction access passes to guests with disabilities.

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