Customer Service Specialist Job at StevenDouglas, Lewisville, TX

M3pBclFZaFFWSXBvYm9VdUFXN3FKdEsrNVE9PQ==
  • StevenDouglas
  • Lewisville, TX

Job Description

THIS POSITION IS ONSITE IN LEWISVILLE, TEXAS. NO REMOTE CANDIDATES WILL BE CONSIDERED.

Customer Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company. Key Responsibilities and Duties: Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints. Educational Requirements: High School Preferred

Job Tags

Remote job,

Similar Jobs

Fresh Direct

Fresh- Personal Shopper Job at Fresh Direct

Responsibilities and Working Conditions: Processing (picking + scanning + packing) produce items Ensure produce items are of highest quality for our customers Safe Food Practices specific to department Assist in housekeeping of the department Maintain excellent...

Evara Group

Data Entry Operator - (Work From Home Online) - Immediate Start Job at Evara Group

About the job Work From Home Remote Data Entry Operator The Data Entry Operator enters data from images into the data capture system...  ...data in prescribed format, utilizing basic knowledge of computer software or system. Cross References data to ensure accuracy... 

Volunteer Hospitality Llc

Online Volunteer Tutor for Grades 2nd-6th Job at Volunteer Hospitality Llc

 ...Online Volunteer Tutor for Grades 2nd-6th Step Up Tutoring is seeking volunteers to provide virtual 1-on-1 tutoring to 2nd-6th grade students from underserved communities to help build fundamental math and literacy skills and to provide support and encouragement. All... 

Rag & Bone

VIP Digital Personal Shopper Job at Rag & Bone

 ...future. Job Summary: The role of an Ecommerce VIP Personal Shopper at rag & bone is a vital position that requires a combination...  ...Ensure that every touchpoint, whether in-person, on the phone, or online, reflects rag & bones brand and ethos. This includes... 

Hand & Stone - Chapel Hill/Raleigh-Leesville/Wilmington

Licensed Massage Therapist Job at Hand & Stone - Chapel Hill/Raleigh-Leesville/Wilmington

 ...Opportunity for advancement Training & development Tuition assistance Join Hand and Stone in Raising the Bar on Professionalism in Massage! With over 13 modalities to specialize in and expanding opportunities within the industry, you may take a few different journeys...