Job Description

SUMMARY

Responsible for managing escrow accounts by tracking/monitoring/analyzing and disbursing, insurance and PMI related to Mortgage, Commercial, Commercial Real Estate, Consumer Loans and Home Equity Loans and Lines in order to maintain current insurance policies for all loans serviced by the bank. Responsible for maintaining and updating escrow information on core servicing system. Monitor various reports for verification of accurate insurance tracking with vendors and force placing delinquent taxes and insurance. The following tasks will need to be performed:

JOB CLASSIFICATION INFO

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Processing escrow disbursements:

Obtain a copy of the Monthly Escrow Disbursement Report and process all insurance disbursements due. Typically, the insurance company will send invoices to the bank for payment of the renewal premium. However, if the invoice for payment is not been received, contact the insurance company or borrower to request it. Prepare and mail cashier’s check payable to insurance companies.

Imaging :

In the Bank’s imaging system, Image all insurance documentation for each loan secured by collateral property requiring it. Insurance documents must be imaged in its corresponding loan file under the “Insurance” tab by type of insurance or document. The following lists the insurance documents:

Insurance Policies :

• Hazard, Windstorm, Liability, Flood, Business Contents, Auto/Boat/Airplane and Business Interruption Policies.

Other Insurance Related Documents :

• Insurance application, proof of payment
• Flood determination and flood notice
• Notices sent to borrower for expired/deficient insurance policy
• Force placed policies
• Flood Deficiency Tracking Input Sheet
• Flood Coverage Worksheet prepared by the closing area

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• AA in business administration or equivalent; and at least 2 years related experience and/or training; or equivalent combination of education and experience
• Must possess a solid knowledge of banking policies, procedures and banking regulations (State and Federal government) and BSA compliance
• Knowledgeable with loan documentation

OTHER SKILLS AND ABILIITIES

• Strong analytical skills
• Proficient in verbal and written communication skills
• Bilingual (English/Spanish) is highly desirable
• Excellent written and verbal communication skills. Fluency in English and Spanish (reading, written & spoken).
• Proficient in Excel, Word, Power Point, Access and other applications in order to create reports, charts, spreadsheets and presentations for statistical reporting purposes
• Must be accurate and detailed oriented
• Ability to very effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in both English and Spanish.
• Strong interpersonal and communication skills
• Demonstrated ability to resolve complicated issues as they arise
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• High regards to the importance of confidentiality
• Able to conduct research projects with minimal supervision/guidance.
• Proficiency in EXCEL and WORD
• Able to identify and resolve problems in a timely manner
• Able to exhibit objectivity and openness to others’ view; welcome feedback, and contribute to building a positive team. Good interpersonal, communications and organizational skills
• Able to work on diversified projects while meeting deadlines. Work with integrity and ethically upholding organizational values
• Able to plan and organize work schedules, and task activities.  Any other duties/task assigned as needed

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, instructions, correspondence, memos, technical procedures, or governmental regulations; able to write reports, business correspondence. Able to effectively present information and respond to questions from groups of managers, employees and as well as outside contacts.

ENGLISH LANGUAGE

Ability to speak, understand, read and write English at an advanced level.

FOREIGN LANGUAGE

Ability to speak, understand, read and write Spanish is desirable but not required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, compute rate, ratio and percent.

COMPUTER SKILLS

Strong computer skills including extensive experience with MS Office applications including Word, Excel, & PowerPoint

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves reading and concentration via typing and proofreading activities

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS

Travel requirements are low and are almost exclusively limited to local travel.

INTERCREDIT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

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