Job Description

Medical Receptionist - Tolland, CT at Optum summary:

The Medical Receptionist at ProHealth Physicians in Tolland, CT, is responsible for managing patient appointments, triaging requests, and supporting the clinical team using EHR systems. They ensure smooth office operations through effective communication, adherence to protocols, and excellent customer service while supporting financial and clinical goals. This role requires strong organizational skills, teamwork, and a commitment to patient care within a community-based healthcare setting.

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If you are enthusiastic about making an impact in healthcare, learn more at our upcoming Virtual Job Fair, on June 17th, 12:00-2:00pm EDT .

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Opportunities with ProHealth Physicians , part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians (Tolland Primary Care & Family Medicine), part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Medical Receptionist to join our team. The Medical Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : Monday-Friday, 7:30am-5pm. Schedule is subject to change upon hire

Location : 384 Merrow Rd. Tolland, CT. May be asked to float to local practices in the region for coverage

Primary Responsibilities:

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines
• Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and fax documents for central indexing team
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Intermediate level of computer proficiency with Microsoft Office

Preferred Qualifications:

• Experience as a receptionist in a healthcare setting
• Experience working with an electronic health record (EPIC)

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords:

medical receptionist, patient scheduling, electronic health record, EHR, customer service, healthcare administration, medical office support, appointment triage, ProHealth Physicians, clinical support

Job Tags

Hourly pay, Minimum wage, Holiday work, Full time, Temporary work, Work experience placement, Local area, Immediate start, Shift work, Monday to Friday,

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