Job Description

Medical Receptionist - Manchester, CT at Optum summary:

The Medical Receptionist at ProHealth Physicians in Manchester, CT, manages patient scheduling, appointment triage, and check-in processes while ensuring smooth clinic operations. This role requires strong customer service skills, familiarity with electronic health records, and knowledge of medical terminology. The position supports the healthcare team by facilitating communication, document management, and adhering to clinical and administrative protocols.

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Opportunities with ProHealth Physicians , part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians (Primary Care/Family Medicine) has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team.

Location: Full-time onsite 515 Middle Turnpike W, Manchester, CT. May be asked to float to local practices in the region for coverage.

Hours: Clinic is open 7 AM to 7 PM and rotating Saturdays from 8 AM to 12 PM. The hours for this role will likely be from 10:30 AM - 7 PM. Schedule to be determined upon hire.

Primary Responsibilities:

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Answer incoming and make outgoing calls regarding appointment requests, follow up, etc.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of customer service experience OR 1+ years of receptionist experience

Preferred Qualifications:

• Experience working with an electronic health record
• Knowledge of medical terminology
• Office administrative / Receptionist / clerical experience in a medical environment
• Customer service experience in retail, hospitality, etc.
• Knowledge of ICD - 10 and CPT coding

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords:

medical receptionist, patient scheduling, appointment triage, electronic health records, medical terminology, customer service, healthcare administration, clinic operations, patient check-in, document management

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