Job Description

I.K. Hofmann is currently recruiting for a Lounge Supervisor in our First-Class Lounge at the JFK, NY Airport.

This position requires a self-motivated and reliable candidate who can work in a professional and fast-paced hospitality environment.

Building upon our 35-year history in which we have placed hundreds of employees, we are excited to offer more people positions. This position is a career opportunity offering job stability for the right person, with opportunities for advancement, great pay, benefits, and overtime availability.

If you are looking for a career and not just a job, this is an excellent opportunity for you! We are looking for individuals who take pride in their work and strive to deliver a world-class guest experience.

Starting Pay of $35 per hour

Responsibilities:

Supervise daily lounge operations and staff to ensure a warm, efficient, and personalized guest experience.

Support management in achieving Key Performance Indicators (KPIs) such as guest satisfaction, labor, and food cost goals.

Monitor food and beverage quality, including taste, presentation, and replenishment.

Maintain open communication with the kitchen and reception regarding flight changes, delays, or guest concerns.

Uphold hygiene and sanitation standards (HACCP compliance).

Order and manage lounge supplies and inventory to prevent waste and control costs.

Oversee cleaning and maintenance activities, ensuring timely resolution of issues.

Train and lead lounge staff to maintain professionalism, teamwork, and service excellence.

Ensure compliance with all safety, legal, and operational regulations.

Maintain proper documentation, schedules, and administrative reports.

Perform additional duties or special projects as assigned.

Job Requirements of a Lounge Supervisor:

Minimum 7 years of progressively responsible experience in the hospitality industry.

Minimum 2 years in a team leadership or supervisory capacity.

Experience in first-class hospitality or VIP service required.

Strong leadership and communication skills, both written and verbal.

Thorough knowledge of HACCP rules and compliance requirements.

Proficient in MS Office and administrative management.

Ability to train, motivate, and supervise a team in a fast-paced environment.

Excellent problem-solving and multitasking skills.

Consistent professional appearance and demeanor.

Fluent in English (German language skills highly desirable).

Required Education:

High School Diploma or equivalent (GED)

Community college, trade school, or relevant certification preferred.

Required Experience:

7 years in Hospitality & 2 years leadership.

Fine dining or premium customer service background preferred.

Experience in VIP or airline lounge environments strongly preferred.

Minimum Essential Functions:

Must be able to remain stationary for 50% of the time.

Frequently move and transport trays, dishes, and supplies weighing up to 50 pounds.

Must be able to move throughout the lounge and kitchen areas to supervise staff and guests.

Must be able to communicate clearly and effectively with guests, coworkers, and management.

Work Environment:

Works near others and often shares the same workspace.

Exposure to stoves, ovens, microwaves, and sharp kitchen tools such as knives and scissors.

Occasionally works in extremely bright or dim lighting conditions.

May be exposed to varying temperatures in food service areas.

Benefits:

Medical, Dental & Vision Insurance

Prescription Drug Discounts

Short-Term Disability, Accident, Critical Illness, and Life Insurance Packages

401(k) / Roth Options

Paid Time Off (Vacation & Sick Leave)

Referral Program that offers $50 to both you and your referral after they work 80 hours

About Us: 

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship. Must be eligible to work in the United States for any company without sponsorship.

By entering my mobile number and submitting this application, I give my express written consent to receive text messages from, or on behalf of, I.K. Hofmann USA at the mobile telephone number provided for employment-related communications, notices, and updates, including via an automatic telephone dialing system. Consent is not required. Standard message and data rates may apply. Reply STOP to opt out. For California residents, please see our Employee & Applicant Notice at Collection & Privacy Policy for additional California-specific information here . We may use an Automated Employment Decision Tool (AEDT) to assist with initial prescreening; we provide required advance notice and a published bias-audit summary here.

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