Job Description

Job Description

Job Description

Description:

Position Purpose/Summary:

Under the general supervision of the Branch Manager, this person will answer calls, assist drivers, and coordinate schedules. Must have the ability to multitask in a fast-paced work environment. This person must be detail oriented, with the ability to prioritize and follow through with work assignments. This position works closely with other departments, to benefit the company and assist with its overall success.

Duties and Responsibilities:

• Answer incoming calls and evaluate the possible need for implementation on route.
• Direct information regarding services to the appropriate person or division.
• Assist the team in a variety of duties, including but not limited to contacting drivers, updating routes, filtering calls, and handling pick-up scheduling.
• Assist with coordinating jobs on a daily basis.
• Work closely with Division Supervisors (need for additional routes, drivers, etc.)
• Follow-up on assigned tasks to ensure completion in a timely manner.
• Prioritize daily tasks and review any last-minute orders or changes to routes for missed or bypassed services.
• Communicate regularly with Division Supervisor on upcoming projects or special events.
• Act as a liaison between field operations and office personnel to resolve general inquiries related to service and customer satisfaction.
• Maintain an open line of communication with customer service and billing.
• Other duties as assigned.

Requirements/Skills:

• High School diploma/GED
• Experience in transportation planning is preferred
• Knowledge of GIS and GPS systems for tracking purposes
• Strong analytical skills to assess transportation data effectively
• Reliability and trustworthiness
• Able to handle large tasks and prioritize importance of each project
• Ability to handle high volume of phone calls
• Focus on quality customer service
• Ability to multi-task and keep a positive attitude in a fast-paced environment

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, and talk or hear. The employee frequently is required to sit, stand, and walk, sometimes long distances. The employee is required to reach with hands and arms. The employee may frequently also stoop, kneel, crouch or crawl. The employee must lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision & ability to focus. Work environment: Ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.

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