Job Description

Job Description

Job Title: Deskside support technician L2

Location: Toronto

Duration: Long Term

Job Opening:

Job Summary:

Drive high level of customer service and satisfaction.

Manage incident and service request queues to ensure SLAs are met.

• Provide hands on resolution of 1st to 3rd line software and hardware incidents where required.
• Work with offshore capabilities to deliver efficient and effective service.
• Manage IT hardware inventory.
• Track and manage IT assets in asset management system.
• Fulfill service requests for varied IT equipment.
• Drive compliance to internal and external processes and standards

Technical Skills:

• Windows 10/ 11 client OS and native windows application and tools.
• Experience in Multifactor authentication, encryption, and VPN technologies.
• Experience in IT asset management Lifecyle and process
• Microsoft365/ Office 365 and Azure cloud infrastructures
• Experience in Microsoft Autopilot/ Intune based device deployment.
• Experience in SCCM based imaging and application installation (use of for deployment of Operating Systems and Applications)
• Very good experience in common of the shelf Software and Application installation and Troubleshooting
• Strong experience in Desktop/ Laptop hardware (Lenovo/ HP/ Dell/ Microsoft) troubleshooting
• Smart-hand support experience in network, server, and datacenter hardware.

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