Job Description
About Octagos:
Octagos is a dynamic, fast-growing healthcare technology company dedicated to transforming patient outcomes through AI-driven solutions.
Position Overview:
We are seeking a motivated Clinical Implementation Specialist to serve as the key liaison between our onboarding team and clients to ensure a smooth and successful transition. The ideal candidate will act as the primary point of contact, providing training, support, and resources to help clients quickly realize the value of Octagos.
Key Responsibilities:
Work with the onboarding team to assist with go live virtual and onsite training
Conduct post-launch check-ins to ensure accounts receive ongoing support
Provide troubleshooting and follow-up for clinical devices and workflows
Collaborate with the customer experience team to address needs of clients and ensure proper handoff between the onboarding team and account management.
Manage multiple onboarding clients simultaneously
Activate onboarding process based on KPIs
Introduce clients to our services and identify upsell opportunities
Assist in hitting revenue goals through facilitating hand-offs from sales team
Create training materials for clients
Assist with technical project management and integration builds
Education & Experience:
Bachelor’s degree in healthcare administration, business administration or a related field
2+ years of experience in software training
2+ years of client-facing experience
B2B (business-to-business) experience and healthcare industry experience preferred
Skills & Competencies:
Expertise in optimizing SaaS platforms.
Proficiency in collaborating with cross-functional teams.
Excellent problem-solving, organizational, and communication skills.
Ability to thrive in a fast-paced environment with shifting priorities.
Ability to travel as needed to support onsite go live trainings.
...Environment, Health, and Safety/Chemical Hygiene Officer Drive Innovation. Deliver Solutions. Accelerate Growth. Pajarito Powder... ..., troubleshooting, and problem-solving skills and risk management and mitigation skills ~ Ability to effectively collaborate and...
...Integrated Architecture is currently seeking a creative, ambitious, qualified Senior Interior Designer with a minimum of ten years interior design experience for our Design Studio, working in office. Ideal candidate will have excellent problem solving and communication...
...Disease, Integrative Medicine, General & Laparoscopic Surgery, Geriatrics, Metabolic & Weight Loss Surgery, Neurology, Neurosurgery, Pediatrics, Pulmonology, Rheumatology, Thoracic Surgery, Urology, and Vascular Surgery Benefits ~ Medical, Dental, Life, ST & LT...
...Are you passionate about dance and looking to turn that passion into a rewarding career? Fred Astaire Dance Studios is thrilled to announce an exciting opportunity for dedicated individuals interested in pursuing a full-time career in dance! Join our growing team...
Hire the best WordPress Developer in record time Get instant insights with our in-depth developer profiles & build your team from untapped &... ...ensure your fulfillment.Discover 100% flexibility with our remote EOR model Simplify hiring and reduce administrative burdens...