Job Description

Job Description

Business Analyst 1

Houston, TX

Day-to-Day

· Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as needed basis.

· Must be comfortable with calling suppliers, establishing trust, and ensuring suppliers follow up on requested information to ensure suppliers receive payment, and/or update their data information as requested.

· Responds to internal or external issues and resolves, tracking the resolution

· Monitors overall workflow to ensure timely completion of projects and daily work requirements and meets defined customer service level agreements

· Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

· Recommends changes, updates, and processes for continuous improvement in areas of expertise.

· Meets established daily/weekly metrics

· Resolves issues arising from internal department functions, or as brought forth by internal or external customers.

· Tracks issues to resolution within department and in partnership with other groups.

· Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

Have Skill (Top 3):

· Communication, phone skills, customer service

· Self-starter, demonstrates initiative and works under

minimal supervision; analytical/attention to details, ability

to meet deadlines, MS Office

· Demonstrated skill in project management, including

planning, organizing, and coordinating work assignments

to effectively meet tight and/or multiple deadlines,

handling multiple tasks simultaneously, and in managing

conflicting priorities and demands

Position Requirements

Experience:

• Minimum of 1 year of applicable job experience required
• Demonstrated skills in:
• Customer Service
• Issue Resolution
• Time Management

Systems and Tools:

• Must have experience or familiarity with:
• Coupa
• Oracle
• ServiceNow
• Outlook
• Concur
• Intermediate proficiency in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) required
• Experience with general business or accounting systems relevant to the assigned department

Knowledge and Skills:

• Understanding of basic accounting processes and procedures
• Strong analytical and communication skills
• Project management and training experience within area of expertise preferred

Work Environment:

• Must have a private in-home office setup
• Must have secured and reliable internet connection
• Will provide a laptop and docking station
• Candidate is responsible for furnishing all other equipment (e.g., monitors, chair, desk, etc.)

Education and Certifications:

• Bachelor’s degree in business, accounting, or related field preferred
• No specific certifications required, but relevant certifications may be a plus

Disqualifiers:

• Poor communication skills
• Lack of basic Microsoft Office proficiency

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